ASAP Tickets’ Commitment to Customer Satisfaction

Planning international travel can be both exciting and overwhelming. That’s where ASAP Tickets comes in. With over 20 years of experience, we’ve helped millions of travelers find affordable flights and enjoy smooth journeys. In this article, you’ll discover why so many customers trust ASAP Tickets. From our personalized service to our 24/7 support, we prioritize customer satisfaction.

Keep reading to see how we make travel easier, one trip at a time.

Why Customer Satisfaction Matters for ASAP Tickets 

At ASAP Tickets, customer satisfaction is more than a goal—it’s part of who we are. Travel isn’t just about booking a flight; it’s often tied to meaningful life events.

Some travelers are reuniting with loved ones after being apart for years. Others are heading abroad for an important meeting or taking a well-deserved vacation. In every case, the journey matters—and we take that responsibility seriously.

That’s why we focus on making the experience smooth, stress-free, and personal. It starts with finding the right flight, but it doesn’t end there. Our agents offer support throughout the journey and step in quickly if plans change.

Providing excellent service brings more than short-term satisfaction. It builds trust over time. Many of our customers return again and again, and a large number of new clients come from referrals.

When someone shares a great experience with friends or family, it means the world to us. These moments of trust are why we continue to put care and attention into every booking.

At ASAP Tickets, your travel needs are our priority—from takeoff to landing and everything in between.

The ASAP Tickets Difference 

What sets ASAP Tickets apart? It’s a blend of personalized 24/7 customer support, exclusive flight deals and discounts, and an unwavering commitment to excellence.  Our dedicated team of travel agents is available 24/7 to assist with your booking, answer queries, and ensure that your travel plans proceed smoothly and without any difficulties. 

ASAP Tickets has been repeatedly recognized for its relentless pursuit of customer satisfaction. We’ve received numerous awards and accreditations in the travel industry, demonstrating our commitment to delivering top-notch service.   

Our highest A+ rating with the Better Business Bureau (BBB) reflects our dedication to transparency, honesty, and integrity in all our customer dealings. To achieve and maintain this rating, we have met and exceeded stringent criteria set by the BBB, including demonstrating a track record of ethical business practices, resolving customer complaints promptly and professionally, and adhering to established industry standards.

Our BBB rating of A+ is a testament to our unwavering dedication to customer trust and satisfaction. You can read more about our accreditation on the BBB ASAP Tickets page.   

Additionally, our impressive ratings on review sites speak volumes about the trust our customers have in us. You’ll find customer ratings on the most common review platforms, including Trustpilot, Google, Sitejabber, Facebook, and Reviewcentre. Customers who have used us for their travel needs are invited to leave reviews on these platforms. ASAP Tickets values both negative and positive customer feedback.   

Our impressive ratings on these review sites testify to the trust our customers place in us. We appreciate the feedback we receive. It drives our commitment to continue to improve our services and deliver exceptional travel experiences.   

Issue Resolution and Customer Complaints 

Issues and challenges can sometimes arise even with the most meticulously planned trips. At ASAP Tickets, we understand this and have a robust system to address customer concerns promptly. Our multi-channel customer support is designed to cater to your needs. Over 270 specialists are always ready to help in more than 25 languages. Whether you prefer to call, email, or chat, we’re always here to help.   

Here are three common issues travelers might encounter, along with how ASAP Tickets resolves them.  

Flight Cancellations 

Unforeseen disruptions such as flight cancellations can be incredibly frustrating for travelers, often leading to unexpected changes in their travel plans. However, when you book your flights with ASAP Tickets, you can rest assured that our dedicated team is well-prepared to assist you in these challenging situations. 

When a flight gets canceled unexpectedly, we understand the urgency and stress it can create. Our approach is to work tirelessly to minimize disruptions to your travel plans. Here’s how we handle flight cancellations: 

• Alternative Flight Options: Our experienced travel agents are adept at finding alternative flight options for you. We consider your preferences, such as preferred airlines, layovers, and arrival times, to ensure the new itinerary aligns as closely as possible with your original plans. 
• Efficient Rebooking: We swiftly rebook your flights once we’ve identified suitable alternatives. Our established relationships with airlines often enable us to secure seats quickly, reducing the time you spend waiting.  
• 24/7 Support: Flight cancellations don’t always happen during business hours. That’s why our 24/7 customer support is always available to assist you, no matter when the disruption occurs. 

To sum up, by entrusting ASAP Tickets with your travel plans, you can travel with peace of mind, knowing that we are by your side, ready to navigate the unexpected twists and turns of your journey.  

Exchange Requests 

We understand that plans can change for different reasons. Whether you need to adjust your travel dates, destinations, or other itinerary details, ASAP Tickets has you covered. Our customer support team is skilled at managing the complexities of airline policies to ensure smooth transitions when you need to make changes. Additionally, you can contact our agents or customer service specialists for further assistance at any time. They are always ready to help you.   

Refunds 

Sometimes, circumstances force travelers to cancel their plans. ASAP Tickets helps process refunds efficiently, reducing the stress associated with cancellations. However, the possibility of exchanging or refunding your ticket varies depending on the airline. The most discounted tickets are non-refundable and non-exchangeable. 

If you would like to learn more details about how we resolve issues, feel free to visit our Rules and Conditions page, the FAQ page of the official website, or the FAQ page on the ASAP Tickets Reviews site. For customer service-related questions, contact ASAP Tickets by phone at +1 800-750-2238 or email us at customerservice@asaptickets.com.  

In summary, ASAP Tickets takes pride in our ability to handle common travel issues such as flight cancellations, exchange requests, and refunds with professionalism and a customer-centric approach. When you choose ASAP Tickets as your travel partner, you can trust that we have the expertise and dedication to ensure your travel experience remains as seamless as possible, regardless of the circumstances.  

Customer Care in Action—Here’s How We’ve Delivered

When travel hiccups happen, speed matters—and we step in fast. For example, one traveler decided to add a stopover in London at the last minute. Then, she needed to adjust her layover time. So our agent jumped right in and rebooked her flights without any fuss 📞 —you can watch her story here:

Likewise, planning for a large family trip often feels overwhelming. Evette felt the same until her neighbor recommended ASAP Tickets. Brandon, one of our agents, crafted a customized itinerary. He handled all changes with patience and real care. Consequently, her family arrived relaxed and ready to enjoy their vacation.

Moreover, we don’t leave you hanging after booking. If something comes up—say a delayed flight or roster change—you can reach us 24/7. Then, we’ll work with airlines until your travel gets back on track. In short, our commitment doesn’t end at check-out; it follows you all the way through to your destination.

Responding to the Pandemic: Supporting Travelers in Uncertain Times

During the global pandemic that began in 2020, travelers faced a wave of cancellations, new restrictions, and constant changes. ASAP Tickets responded quickly by expanding our Customer Support team and providing specialized training to address urgent travel needs.

Many of our customers needed to rebook, reroute, or postpone flights. Our agents worked around the clock to help with last-minute changes and refund requests, providing real-time solutions during a confusing and stressful time.

This period tested the entire travel industry. For us, it was also an opportunity to demonstrate our commitment. By standing with our customers through uncertainty, we earned even more trust and loyalty.

Conclusion

At ASAP Tickets, customer satisfaction isn’t just a goal—it’s the foundation of everything we do. We value every traveler who chooses us and work hard to deliver a smooth, stress-free booking experience. From exclusive airfare deals to one-on-one support, we’re here to help you plan your trip with confidence.

So when you’re ready to book, let our expert agents take care of the details. With ASAP Tickets, you can travel knowing you’re supported every step of the way.